AV Operations Specialist

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The AV Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas :

• Exceptional Customer Service : Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
• Proactive Problem Solving : Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
• Technology Optimization : Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Key Responsibilities :

Assist in the development of detailed event plans, timelines, and checklists.

Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.

Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.

Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.

Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

Preferred Qualifications

Experience in event planning and operations, with a focus on logistical coordination.

Technical skills with AV equipment and live streaming platforms (YouTube Live, Facebook Live, Twitch, Zoom, Microsoft Teams).

Video Codec Standards : H.264, H.265

Strong problem-solving skills and attention to detail.

Effective communication and interpersonal skills to liaise with stakeholders at all levels.

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 62,600.00 to 88,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.