Senior Program Manager

Senior Program Manager For Public Housing Policy

The Management Services Department supports public housing operations by overseeing lease enforcement activities and leading the implementation of key initiatives aimed at enhancing service delivery and strengthening NYCHA's effectiveness as a landlord. The department is also responsible for the development and implementation of operational policies. The Senior Program Manager for Public Housing Policy will support the management and implementation of policies that cover tenancy administration, including occupancy, rent collection, rent calculation (Annual and Interim Recertifications), and terminations and grievances. Reporting to the Assistant Director for Public Housing Policy, the Senior Program Manager will be responsible for the following :

• Operational Policy Analysis & Development Evaluate current public housing management policies and procedures particularly those related to tenancy administration to assess feasibility, efficiency, and risk. Provide evidence-based recommendations for improvement. Develop, revise, and implement operational policies and procedures that align with HUD regulations and public housing program requirements. Ensure that all materials reflect the most up-to-date federal, state, and local guidance.
• HUD Policy Analysis & Compliance Oversight Interpret and apply HUD regulations (e.g., 24 CFR, PIH Notices, HUD handbooks) to NYCHA tenancy and property management operations. Identify compliance gaps, risks, and operational impacts of federal policy changes.
• Cross-Functional Collaboration Partner with internal departments, including Property Management, Leased Housing, IT, and Legal, as well as external stakeholders, to gather input, assess impact, and ensure effective implementation of operational policies. Serve as a subject matter expert in NYCHA and federal housing regulations during interdepartmental projects
• Project Management & Implementation Support Lead or support major initiatives related to policy rollouts and process enhancements. Conduct in-depth research, site visits, interviews, and data analyses to inform project planning and decision-making.
• Business Process Improvement Design and maintain detailed documentation including workflows, business process diagrams, risk assessments, and business cases to support continuous improvement efforts.
• Strategic Planning & Execution Support Management Services leadership in planning and executing initiatives that align with NYCHA's strategic objectives, improve resident experience, and promote operational excellence. Support planning efforts to implement HUD policy initiatives, such HOTMA, or RAD conversions.
• Issue & Risk Management Identify, assess, and mitigate risks related to policy implementation. Escalate critical issues as needed and contribute to the development of risk mitigation strategies.
• Training & Change Management Develop training materials and job aids for front-line staff. Lead workshops, information sessions, and training programs to ensure staff are prepared to adopt new policies and practices. Collaborate with Learning & Development on policy and process training.
• System & Software Support Participate in the testing and validation of new IT systems or enhancements related to tenancy and management services to ensure functionality aligns with operational needs and policy changes.
• Internal Communications Draft policy memos, internal communications, training campaigns, and operational updates to ensure clear and consistent messaging across departments.
• Additional Duties Perform other related tasks and special assignments as required in support of departmental and organizational goals.

Additional Information 1. For NYCHA employees : This position is open as a promotional opportunity only. It is not open on a direct transfer (lateral) basis. 2. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 3. NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).