Program & Operations Specialist

Job Description

The pay rate for this position is $19.00 per hour.

Are you ready for a position that offers lots of variety and a unique avenue to serve your community, keep reading! The Kroc Center is a unique, privately owned community center that strives every day to enrich the lives of the people we serve - physically, spiritually, and educationally.

This important role will provide support to planning and execution to help deliver a wide variety of engaging programming for our members and guests.

The right candidate will be well-organized, with lots of energy, a teachable spirit and positive attitude.

Voted as a Best Christian Workplace by BCWI for two years in a row. We are a passionate team, who love to serve and support one another and our community.

At the Kroc Center you will have the opportunity to develop your experience and skills in a mission focused environment.

Read more about our needs and expectations.We can't wait to meet you!

The Salvation Army Mission : The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Ray and Joan Kroc Corps Community Center Purpose Statement

Inspire people to discover their God given talents and develop their potential through artistic, educational, physical, and spiritual experiences in a Christ-centered atmosphere.

Job Summary / Primary Purpose : The Program Operations Specialist provides comprehensive and confidential administrative assistance to the Program Director, General Manager, and other relevant staff to support excellence in Kroc programming.

Coordinates efficient execution of operational and program specific duties to achieve objectives and goals.

Essential Duties and Responsibilities :

• Provide administrative support, managing resources and information as assigned, to promote effective and efficient development of programs and classes within the Kroc Center.
• Schedule, coordinate, and manage minutes for both internal and external meetings in support of the Program Director and / or General Manager as requested.
• Review forms, documents and catalogs, track purchase requests for Program Departments assuring appropriate final approval is attained from the relevant senior staff.
• Assist in training and effective utilization of all appropriate program focused technology, including but not limited to POS (Club Automation), Program Catalogues in SharePoint, etc.
• Assist with the input of final and appropriate updates of program information in POS as necessary.
• Assist in the creation and proofing of marketing pieces, calendars, and other relevant promotional and / or communication materials.
• Administers program scholarship distribution, assuring compliance with established policies and procedures.
• Assists in writing proposals for submission to DFB (Divisional Finance Board) and track submissions for required follow-up or responses.
• Work with Events to coordinate calendars and utilization of program spaces and availability.
• Prepare packets, reports and documents for meetings, programs, and activities as requested. Copy, file, fax, and distribute documents both electronic and hard copy as needed.
• Provide input to Leadership on training and development opportunities, and coordinate registrations, travel, and support for relevant staff.
• Coordinate Safety and team meetings and provide support with agenda creation.
• Assist in the development, proofing, and organization of SOP's related to programming and assure that all SOP's are on a schedule to be reviewed annually for any relevant updates.
• Assist in accumulating records and statistics to track utilization and feedback of program participants, members, and guests.
• Assist as directed in assuring all safety standards are met and all certifications are tracked as required for each department.
• Assists the program team with responsibilities when positions are vacant, or coverage is not available as assigned.
• Actively participate in community events and outreach to effectively promote utilization of the Kroc Center as assigned by senior staff.
• All other duties as assigned.

Supervisory Responsibilities : None

Education and / or Experience :

• Bachelor's Degree in a relevant field such as sports and recreation, business, or non-profit administration preferred. High school diploma or equivalent (GED) required.
• Previous administrative and / or support experience preferred.
• Previous program experience in at least one program specialty provided by the Kroc Center is preferred.

Additional Information

Qualifications : The requirements listed below are representative of the minimal knowledge, skill, and / or ability required for this position.

• Good communication skills including interpersonal skills.
• English proficiency required; Spanish language skills helpful.
• Ability to speak effectively before groups of customers or employees of organization.
• Exceptional flexibility and ability to work on multiple projects or tasks simultaneously.
• Ability to collaborate and work within a team.
• Attention to detail, creative problem-solving, and conflict resolution skills.
• Demonstrated ability to handle confidential matters
• Strong independent judgement.
• General computer knowledge is required to access payroll, timekeeping and personal data via a web-based system.

Other Qualifications : Must pass all applicable background checks.

Certificates, Licenses, Registrations :

Must successfully complete Safe from Harm training within 90 days of hire as established by The Salvation Army.

Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the abilities to lead activities that require a range of low to high impact physical activity. Other physical requirements include good speaking, hearing and vision ability, and excellent manual dexterity.

Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate equipment. This position will require the ability to lift and / or move more than 50 pounds occasionally.

Working Conditions : The majority of the workday will be in a what may be considered humid (pools) while other locations (gymnasium and fitness studios) may be considered moderately loud in nature.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.