Help Desk SpecialistADDA Infusion • Nashville, TN, United States

Help Desk Specialist

ADDA Infusion • Nashville, TN, United States

2 days ago

Job type

Full-time

Job description

Schedule :

Onsite : Tuesday, Wednesday, Thursday (regular)
Remote : Monday & Friday (occasional onsite as needed)
Hours : 9 : 00 AM - 6 : 00 PM

About Us : ADDA is partnering with a leading IT Managed Service Provider (MSP) dedicated to delivering exceptional IT support and services to their clients. They pride themselves on their commitment to customer satisfaction and their team-oriented work environment. We are currently seeking a dynamic and experienced Help Desk Specialist to join their team.

Why This Role?

This is an opportunity to join a fast-growing, innovative company known for its dynamic retail and corporate presence. You'll gain exposure to both corporate office technology and national retail operations, learning how IT supports real-world business at scale. It's a role where you'll not only solve problems day-to-day but also directly contribute to store openings, technology rollouts, and process improvements in a high-growth environment.

What You'll Do

Review and triage incoming support requests in the Retail and Corporate Helpdesk queue; resolve or escalate to engineers as needed.

Welcome new hires by setting up accounts, provisioning hardware / software, and ensuring a seamless first-day experience

Partner with Retail Stores during internet outages, coordinating with Internet Service Providers to ensure quick recovery.

Manage hardware logistics, including ordering, shipping, returns, and tracking for the Nashville location.

Create and update documentation to support a single source of truth for processes and solutions.

Support new Retail Store openings by ensuring timely delivery of hardware and coordinating onsite technician visits.

Contribute to business continuity by dispatching field technicians and procuring replacement hardware as needed.

Analyze ticket trends and prepare weekly summaries to support discussions on reducing recurring issues.

Who You Are

Customer-focused with 1+ year of experience in a customer service role or IT support role.

Curious problem-solver who digs into root causes, not just surface fixes.

Critical thinker with a solutions-oriented mindset.

Clear communicator who can explain technology to others via phone, chat, or ticketing system.

Passionate about technology, process improvement, and helping people.

Preferred Qualifications

Experience supporting retail environments.

Familiarity with basic project coordination.

Proficient with Google Docs and Google Sheets.

Create a job alert for this search

Help Desk Specialist • Nashville, TN, United States

Related jobs

Senior Azure Admin

Ascendum Solutions • Franklin, TN, US

Full-time

We are seeking a Senior Systems Administrator with advanced expertise in Microsoft Azure, enterprise SAN storage systems, and VMware virtualization. This role is ideal for a highly technical profess...Show more

Last updated: 18 days ago • Promoted

Tier 1 Help Desk IT Support

Pennant • Nashville, TN, United States

Full-time

We are seeking a highly skilled and dynamic professional to join our team as a frontline.IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional c...Show more

Last updated: 30+ days ago • Promoted

Drive with DoorDash - Flexible Onboarding

DoorDash • Christiana, TN, United States

Full-time +1

Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...Show more

Last updated: 30+ days ago • Promoted

Prior Authorization Specialist / Remote

BrightSpring Health Services • Nashville, TN, United States

Remote

Full-time

Prior Authorization Specialist / Remote.Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by t...Show more

Last updated: 16 days ago • Promoted

E-Referral Specialist

BrightSpring Health Services • Nashville, TN, United States

Full-time

Adoration Home Health and Hospice.Adoration Home Health and Hospice.Under the general administrative direction of the reporting manager, the E-Referral Specialist will receive and respond to commun...Show more

Last updated: 30+ days ago • Promoted

Behavior Therapist Help Kids Thrive! (No Nights or Weekends) (Hiring Immediately)

ABS Kids • Hendersonville, TN, US

Full-time

Immediate positions available to work with children with autism spectrum disorder and their families!.At ABS Kids we find our purpose in the wow moments our clients experience each day, learning ne...Show more

Last updated: 20 hours ago • Promoted • New!

Behavior Technician - Help Kids Reach Their Goals

ABS Kids • Gallatin, TN, United States

Full-time

Last updated: 20 days ago • Promoted

Remote Product Opinion Specialist (Hiring Immediately)

Earn Haus • Christiana, Tennessee, US

Remote

Full-time +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more

Last updated: 30+ days ago • Promoted

Sales INC 500 | Qualifications Specialists $140K-$190K

Wesley Group • Franklin, Tennessee, US

Full-time

Last updated: 30+ days ago • Promoted

Tier 2 Customer Support Specialist

VirtualVocations • Murfreesboro, Tennessee, United States

Full-time

A company is looking for a Tier 2 Customer Support Specialist to provide mid-level technical support for various digital platforms. Key Responsibilities Troubleshoot and resolve complex user issue...Show more

Last updated: 27 days ago • Promoted

Drive with DoorDash - Flexible Schedule

DoorDash • Chapmansboro, TN, United States

Full-time +1

Last updated: 30+ days ago • Promoted

Customer Account Resolution Specialist

Wesley Group • Franklin, TN, US

Full-time

Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! . Wesley Financial Group is hiring for the Customer...Show more

Last updated: 12 days ago • Promoted

Customer Support Specialist

VirtualVocations • Murfreesboro, Tennessee, United States

Full-time

A company is looking for a Customer Specialist I to provide technical support and enhance customer experience.Key Responsibilities Provide technical support by resolving customer issues through v...Show more

Last updated: 30+ days ago • Promoted

Lead Customer Support Analyst

VirtualVocations • Murfreesboro, Tennessee, United States

Full-time

A company is looking for a Lead Customer Support Operations Analyst.Key Responsibilities Oversee a team of Customer Support Operations Analysts, providing coaching and performance management Coo...Show more

Last updated: 1 day ago • Promoted

NEW JOB OPENING DESKTOP SUPPORT IN HERMITAGE, TN, USA!

Rose International • Nashville, TN, United States

Full-time

Associate Degree or an equivalent level of training or experience.Experience at workstation deployment, workstation image creation, and management is a plus. Possess knowledge of MS-Office products ...Show more

Last updated: 5 days ago • Promoted

Behavior Therapist – Help Kids Thrive! (No Nights or Weekends)

ABS Kids • Gallatin, US

Full-time

Last updated: 24 days ago • Promoted