HR Advice Partner I

HR Advice Partner

The HR Advice Partner I is primarily responsible as first point of contact for People Managers, Employees and HR Business Partners on a wide variety of employee relations issues to assist them in either resolving the issue or escalating and assigning more complex situations to an HR Advice Partner II.

Depth & Scope

• Manages all methods of work intake within the HR Advice Channel (IVR, generic email) and re-directs calls / emails to appropriate service delivery channel or department as necessary
• Provides day-to-day foundational advice and guidance. Foundational advice support is defined as issues that can be resolved usually within the first interaction; are lower risk in nature; or situations where less due diligence is required.
• Utilizing high level of judgment to determine when to refer the complex people management issues / situations to ensure ongoing compliance with internal / external requirements and a positive employee relations climate.
• Partners with relevant stakeholders (HR Shared Services, HR Business Partners & COE's) to provide consultation, facilitation and coordination to come to resolution on escalated matters (e.g. policy escalations)
• Understands differing needs of the business and utilizes business acumen to adapt advice and direction to align within overall strategy and policy
• Utilizes appropriate approach / methodology to identify associated risks with actions / decisions.
• Provide informal coaching to individuals at all levels and influences where appropriate to ensure successful outcomes
• Focus is on fundamental People Manager capability build; Build people managers HR capabilities by educating during interactions (just in time coaching), providing tools and resources to empower managers to effectively and independently handle employee situations
• Embraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as required
• Provides consistent interpretation and delivery of HR programs / practices and policy guidance across the organization supports implementation and provides coaching to management on all new / changed policy and practices as required
• Ensures effective case management and resolves issues within level of authority; engages appropriate HR CoE's and / or HR Shared Services teams as needed
• Resolves issues within level of authority and escalates issues / seeks expertise where appropriate to ensure an integrated and sound approach to managing cases / investigations in compliance with internal / external requirements
• Maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolution
• Maintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure they operate according to Standard Operating Procedures (SOPs) and within level of authority to transact

Education & Experience

Physical Requirements

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are : TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.