Administrative Assistant 3, Administration Services [R0149258]

Administrative Assistant 3, Administration Services

The University of Nevada, Las Vegas invites applications for Administrative Assistant 3, Administration Services [R0149258].

Role of the Position

Administrative Assistant 3 positions in WOCU provide administrative support for select Administrative Services departments. Work tasks require problem solving within the framework of customer need, department service agreements, policies, and guidelines. The volume of support managed by the department requires the position incumbent to track work assignment details, progress, and priority in a shared work queue with two (2) other Administrative Assistant 3 staff members.

Recharge Billing

This position will coordinate the initiation of recharge bill processing, which requires the incumbent to run automated processes in billing software and the University's Financial Management system. When billable transactions result in processing errors, the incumbent will identify / implement corrective action. The incumbent will be required to answer questions and provide direction about billable services, recharge billing, reconciliation, and university accounts / budgeting practices; this includes providing financial reporting and background for budget owners and as part of audits.

Administrative Support

Administrative Assistant 3 positions process travel requests, track department inventory, process procurement requests ranging from office supplies to complex contracts for University Programs for organizations within Administrative Services, monitor / flag compliance concerns, monitor / flag concerns with technology / automations, and prepare reports to summarize financial and statistical information related to budget, accounts, activities, customers, and operational processing.

Tier-2 Help Desk Agent

Administrative Assistant 3 positions serve as backup and escalation for Administrative Assistant 2 positions within the department. As such, the position incumbent will :

Temporarily take on the duties and responsibilities of an Administrative Assistant 2 when work volume, schedules, and / or staffing levels impact the ability to meet department service standards (answer calls as a University Switchboard Operator, Manage Wireless & Call Accounting Requests, etc.)

• Act as a point of escalation for Administrative Assistant 2 staff who require additional support to complete work activities and customer complaints
• Complete complex tasks that exceed the scope of department standard operating procedures established for Administrative Assistant 2 staff

A successful candidate will be able to :

Understand compliance requirements, cross-department processes, and University budgets

Effectively work as part of a team to share workload and resolve issues, and independently to complete work assignments

Independently investigate problems, identify issues with data, follow organization standards, demonstrate clear and organized communication (written and oral), and build knowledge of systems and processes needed to perform work

Maintain clear recordkeeping, continuous communication with service requestors, and clear communication with partners, vendors, and other University Administrative staff

Troubleshoot financial reconciliation errors from invoices, reports, recharge billing applications, and double-entry bookkeeping financial management systems

Use spreadsheets and financial reports to perform recordkeeping and share information with service partners and department leadership

This position does not supervise lower level staff, but may provide oversight and monitoring of student employees.

Profile of the Department / College

The Work Order Control Unit (WOCU) is an internal services unit responsible for areas of the Administrative Services Support service catalog that do not fall under Project Management or Information Technology. Examples of services managed by WOCU are the UNLV Wireless Program, UNLV Main Line Operators, and Central [Recharge] Billing. The department's primary customers are Delivery Services, Parking & Transportation Services, and Telecommunications.

For more information about our department, please visit our website.

Minimum Qualifications

Graduation from high school or equivalent education and three years of progressively responsible relevant work experience which included experience in one or more of the following areas : maintenance of complex records and files; public / customer relations including explaining detailed policies, regulations and requirements; preparation and processing of financial and statistical documents such as payroll, travel, claims and budgeting forms; and assisting staff and management with projects and activities; OR one year of experience as an Administrative Assistant II in Nevada State service; OR an equivalent combination of education and experience as described above.

Preferred Qualifications

Candidates with the following experience are more likely to rapidly adapt to this role :

Commitment to Diversity and Campus Values

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

Salary

Grade 27, Step 1, salary $46,207.44. In accordance with Nevada Administrative Code (NAC) 284.170, initial appointments to classified positions typically begin at Step 1 of the assigned grade. A "Step" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources.

Benefits of Working at UNLV

How to Apply

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status. Attach ALL documents in the CV / Resume attachment section when applying. If you do not attach a cover letter, your application will be incomplete. Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete. Materials should be addressed to the Executive Director for Administrative Services Support, Search Committee Chair. This recruitment will close at midnight (Pacific Standard Time) on October 24, 2025. Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at UNLV Veterans Services (https : / / www.unlv.edu / jobs / veterans), or reach out to us at vetjobseekers@unlv.edu. For assistance with the application process, please review instructions on How to Apply. For further assistance contact UNLV Human Resources at (702) 895-3504 or UNLVJobs@unlv.edu.

Profile of the University

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty