Manager, Client Technologies

Manager, Client Technologies

Launch Your Career with Cook Systems

Since 1990, Cook Systemsa certified veteran-owned IT consulting firmhas been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trustand in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Responsibilities

The Desktop Support Manager is responsible for providing IT users with desktop equipment and support, determining user needs, and incorporating them into the design and overall plan for desktop support. This role involves hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. The manager works with supported organizations to establish performance metrics to ensure needs are being properly met and shares these results with users.

• Provide IT users with desktop equipment and support, addressing and incorporating user needs into support plans.
• Manage hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation.
• Work with organizations to establish and monitor performance metrics, ensuring needs are met and sharing results with users.
• Organize and coordinate activities related to the installation, deployment, and upgrade of software, hardware, and network facilities.
• Evaluate and implement techniques for increasing user desktop productivity.
• Manage a team responsible for desktop support functions, frequently reporting to senior IT management.

Required Skills

Why Work with Us

At Cook Systems, we don't just offer jobswe build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

At Cook Systems, you're not just an employeeyou're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.