Field Technician
POSITION SUMMARY :
The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region.
Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks.
PRIMARY RESPONSIBILITIES :
- Maintain a customer first attitude to ensure customer satisfaction
- Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting
- Share information and provide feedback to internal teams on a consistent basis
- Field calls, emails, and work orders from HQ
- Work with NOC to resolve trouble tickets within assigned market
- Demonstrate effective troubleshooting skills and the ability to use them
- Understand network diagrams and other technical manuals
- Assist with upkeep on network documentation and product training materials
- Ensure that network quality meets standards
DESIRED SKILLS :
- Professional communication, demeanor, and appearance
- Time-Management, prioritization and multi-tasking abilities
- Reliable and responsible team player
- Strong analytical and problem-solving skills
- Ability to easily and quickly adapt to changes in processes, procedures and priority
- Proficient with LVC cabling installation and troubleshooting
- Ability to mechanically tip Fiber Optic Cables with minimal instruction
- Understanding of network standards, such as TCP / IP
- Sound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks
- Proven ability to troubleshoot connectivity issues on a data network
- General knowledge of Video solutions from DISH Network and DirectTV
- Ability to install a satellite dish and associated peripherals
- Ability to install video taps and splitters
- Ability to assemble mechanical rack structures
- Ability to fasten and secure electronics to building structures
- General knowledge of different operating systems (Windows, Mac, IOS, Android, etc )
EXPERIENCE REQUIREMENTS AND POSITIVES :
- Two (2) years of experience with Microsoft Word, Excel, and Outlook
- Two (2) years of successful deployment experience in data and / or video, LVC, fiber installations, and / or construction management
- Two (2) years of experience with experience in troubleshooting networking issues
- Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN / WAN networks
- Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
- Travel 80% of the time
- Be on your feet for long periods of time
- Ability to lift 50 pounds
- Ability to use hand tools
- Current driver license
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