Animal Health Field Project Manager

JOB LOCATION :

The preferred location for this position is within our Northeast Region. These states include IN, IL, OH, PA, KY WV, VA, MA, RI, NY, NH, MA, CT, MI, WI, MN, ND, and SD.

JOB SUMMARY :

A high-energy professional who works closely with our customers, building contractors, logistics teams and installation partners to ensure the planning, delivery and installation of cabinetry and equipment exceeds our customers’ expectations.

Responsible for planning, directing, coordinating and verifying the delivery and installation of various products for construction projects in assigned territory.

ESSENTIAL / PRIMARY DUTIES :

• Plans complex equipment deliveries to health systems, clinics, physician practices and animal health facilities
• Serves as project manager on commercial construction projects to integrate our products into human and animal health care facilities
• Coordinates, coaches and leads all personnel associated with equipment delivery, setup, installation and test
• Observes and coaches regional teams to deliver and setup equipment
• Serves as the on-site project coordinator for all large, complex deliveries
• Works effectively among customer departments including biomedical engineering, facilities management, purchasing, clinical and project management
• Works effectively with sales, customer service and logistics to ensure on-time, high-quality equipment deliveries

SECONDARY DUTIES :

• Investigates and resolves service, product and process quality issues
• Supports customer satisfaction measurement
• Documents delivery and setup quality checklists
• Liaises with internal project design team and customer facilities personnel
• Communicates product specifications to customer
• Prepares reports of service transactions and keeps expense accounts

EDUCATION and / or EXPERIENCE :

Bachelor’s degree and years of experience, or equivalent combination of education and / or experience in commercial construction, field service, technical service, facilities or logistics, preferably in a clinical setting hospital, medical clinic, veterinary or animal boarding.

COMPETENCY / SKILL REQUIREMENTS :

• Demonstrated professional customer-facing service skills
• Self-motivated and comfortable working independently
• Demonstrated planning and organization skills
• Strong problem-solving skills, decisive
• Strong verbal & written communication skills
• Solid computer and Microsoft Office skills
• Ability to communicate effectively via telephone, email, Webex and conference calls

SUPERVISORY RESPONSIBILITIES :

• Supervise logistics partners, assembly technicians and delivery personnel
• Coordinate and lead installation subcontractors
• Coach assembly technicians, service technicians and clinical personnel
30+ days ago