Senior Site Reliability Engineer I

Job Description

Job Description

About Invoca :

Invoca is the leading AI-powered conversation intelligence platform that enables marketing, sales, customer experience, and contact center teams to understand and act on the information within every customer interaction. By revealing the intent behind every phone call, text, and chat, Invoca drives better customer experiences, increases revenue, and improves operational efficiency. We are a dynamic, fast-growing company with a collaborative culture and a passion for innovation.

Build the Foundation for AI-Powered Conversation Intelligence

Are you passionate about building resilient, scalable, and highly available systems that form the backbone of an industry-leading SaaS platform? At Invoca, our Site Reliability Engineering (SRE) group is the bedrock of our mission, ensuring our B2B customers have a seamless, secure, and lightning-fast experience. We are looking for a collaborative and innovative SRE to help us tackle complex challenges in cloud infrastructure, real-time data processing, and enterprise-grade security.

About Our SRE Team : A Culture of Empowerment and Ownership

Our SRE group operates on a dual-pronged mission to ensure production excellence. We believe in empowering our software teams while maintaining a rock-solid core infrastructure.

• SRE Consulting : This team partners directly with software development teams, acting as expert consultants to help them build long-term solutions. They focus on shifting reliability left, giving developers the tools and confidence to own their infrastructure needs from the start.
• SRE Core : This team takes ownership of our foundational services, providing Invoca with a reliable and innovative platform. They are the experts who advance our core infrastructure, ensuring it can meet the demands of today and the challenges of tomorrow.

Together, we are responsible for the uptime, performance, cost, and observability of the entire Invoca platform—from real-time call routing and audio processing to our numerous APIs and data stores. If you thrive on solving large-scale problems and want your work to have a direct impact on customer success, you'll find a home here.

This role reports to the Director of SRE.

How You'll Make an Impact :

What You'll Bring to the Team :

We are looking for a candidate who is excited to learn and grow with us. Your experience is important, but your collaborative spirit, problem-solving skills, and passion for technology are what will make you successful.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks :

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include :

Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations.

Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote