Regional Sales Director

Pay Range

HCLTech provided pay range : This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range : $155,000.00 / yr - $160,000.00 / yr

Job Summary

The Engagement Manager will be responsible for managing a large book of business and growing the account. They will serve as the main point of contact for our clients, focusing on selling all HCLTech offerings to the client with a special focus on selling IT services to the client’s Network org.

Responsibilities

• Drive growth within the account and increase HCLTech’s wallet share within the customer / portfolio.
• Total experience of 17 years, with at least 5+ years experience in technology consulting / services firm in Enterprise Technology Domain.
• Develop deep connects within the client organization, with key stakeholders / decision makers. And move up the relationship value chain.
• Regularly engage in communication with clients to gain insights into their evolving needs, challenges, and objectives.
• Conduct thorough assessments of client requirements and pain points, crafting tailored solutions to effectively address their specific needs. Esp. for Telco firms.
• Identify opportunities to enhance the value of our offerings for clients, recommending additional services.
• Collaborate closely with internal teams, including sales, marketing, service development, and customer support, to ensure alignment in strategy and execution to support client success.
• Serve as a liaison between clients and internal stakeholders, facilitating communication and coordination to ensure seamless service delivery and support.
• Collaborate with teams to ensure the seamless implementation and integration of solutions, offering ongoing guidance and support to clients throughout the process.
• Monitor and analyze key performance indicators related to client satisfaction, retention, and engagement, delivering regular reports and insights to internal stakeholders.
• Proficiency in CRM software and other relevant tools for effective client relationship management and reporting.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving client needs.
• Travel as needed for customer needs.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries : IT Services and IT Consulting

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