Incident & Problem Manager

Job Title : Incident & Problem Manager

Job ID : 25-07033

Location : Raleigh, NC

Duration : 03 Months On Contract

Incident & Problem Manager

Seeking an experienced Incident & Problem Manager with 4-6 years in Incident Management and a strong understanding of ITIL principles. The role focuses on managing IT incidents, conducting root cause analyses, and improving service quality.

Key Responsibilities :

• Oversee incident resolution, prioritization, and escalation.
• Conduct trend analysis and post-mortems to prevent recurring issues.
• Establish and enforce SLAs for incident response.
• Collaborate with cross-functional teams and serve as an escalation point for major incidents.
• Develop and maintain incident & problem management processes using ServiceNow.
• Implement and improve best practices in problem management.

Must-Haves :