Call Center Account Representative

Posting Details

• Posted : May 30, 2023
• Full-Time
• Rate : $16 USD per hour

Locations

Showing 1 location Jacksonville - Remote

Jacksonville, FL, USA

Jacksonville - Remote

Jacksonville, FL, USA

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Job Details

Description

We are seeking Account Representatives in the Jacksonville area!! This position offers a competitive hourly rate $16.00 ($33K +) PLUS Performance-based Monthly Bonus Incentives(after 90 days), stability, benefits, and a great company culture!! Apply TODAY!!

As an Account Representative, you will be the lifeline of the company, working with customers in their financial situation and identifying the best means of recovery by negotiating payment terms with empathy, professionalism, and tact.

ARS helps customers resolve their overdue accounts with dignity, transparency, and recognition of each individual’s financial situation.

ARS brings more than 25 years’ experience in the industry and we have an exciting opportunity for you. Sharpen your communication and negotiation skills and stay productive throughout the day.

This position is remote in the Jacksonville area, candidates must reside in the greater Jacksonville area and be able to work from home.

We are excited to welcome you, team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us.

JOB RESPONSIBILITIES

• Initiate or handle incoming calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Determine reason for delinquency to secure payment while building rapport
• Educate customers on account terms and alternate payment programs and methods
• Negotiate and offer solutions for repayment that best suits the consumer and the business
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up

REQUIREMENTS

• Ability to successfully pass criminal background check, along with a drug screen and credit check.
• Ability to reliably work 8-hour shift, base schedule of Monday-Friday (8 : 30am to 5 : 30pm) during Training, with one late night per week (10am - 7pm) and one half-day Saturday per month (8am to 12 pm) after Training.
• Must have a high school diploma or GED
• Proficiency with Windows and moderate typing skills
• Ability to think critically and problem solve, quickly learn new things and strong individual drive and competition or achievement driven

JOB BENEFITS

At ARS we enjoy 8 paid holidays to spend with your family and friends, including the day after Thanksgiving. Full benefits that include medical, dental, vision and 401k.

Eligible employees begin to accrue PTO hours per the scheduled rates beginning with the first pay period. A business casual dress code, as long as its professional;

dress comfortably and with your own style. Wellbeing initiatives and daily motivation through our social media platforms.

DISCLAIMER

ARS is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and / or compensation, on the basis of merit.

Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on race, religious creed (which includes religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, and related conditions), gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

All such discrimination is unlawful.

To the extent you are a California resident, by clicking the Current Openings box, you acknowledge that you have read and understand this California Employee Notice at Collection and Privacy Policy and that you consent to the collection, use, and disclosure of your personal information as described in that policy.

En la medida en que sea residente de California, haciendo clic en el cuadro Aperturas actuales , reconoce que ha leído y comprende este Aviso Antes De La Recopilación Y Política De Privacidad Para Empleados De California y que acepta la colección, el uso y la divulgación de su información personal como se describe en esa póliza.

ARS National Services. Be MORE.

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better in General HS Diploma.

Experience

Licenses & Certifications