Customer Care Specialist

Customer Care Specialist

For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.

edu and check us out on social media : LinkedIn : @BHASPitt Twitter : @PittBASRV Facebook : @PittBASRV

Job Summary

Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel.

Maintains records, details comments and complaints, and performs administrative duties.

Essential Functions

• Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, vendors, and others as appropriate.
• Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services.
• Troubleshoots and handles moderately complex inquiries and issues; refers customers to supervisors and / or other departments as needed.
• Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed.
• Files documents, provides data entry, and completes forms requiring standard information.
• Explains policies and procedures of housing, dining services, and ID card to students, parents, faculty, staff and other visitors.
• Other duties and special projects as assigned.

Physical Effort

Incumbent must stand for extended period of time, walk in small area extensively, maneuver stairs, lift boxes of paper and supplies.

Requires a great deal of bending and frequent movement. Walking to various locations on campus.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community.

This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces.

We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action / Equal Opportunity Employer and values equality of opportunity, human dignity and diversity.

EOE, including disability / vets.

Assignment Category : Full-time regular

Job Classification : Staff.Customer Service Representative II

Job Family : Administrative Support

Job Sub Family : Customer Service

Campus : Pittsburgh

Minimum Education Level Required : Associate's Degree

Minimum Years of Experience Required : 3

Will this position accept substitution in lieu of education or experience : Combination of education and relevant experience will be considered in lieu of education and / or experience requirement.

Work Schedule : Friday - Tuesday 10AM - 6PM or Wednesday / Thursday 12pm - 8pm & Friday- Sunday 10am - 6pm

Work Arrangement : Friday - Tuesday 10AM - 6PM or Wednesday / Thursday 12pm - 8pm & Friday- Sunday 10am - 6pm

Hiring Range : TBD Based Upon Qualifications

Relocation Offered : No

Visa Sponsorship Provided : No

Background Check : For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances : Not Applicable

Required Documents : Resume, Cover Letter

Optional Documents : Not Applicable

Please see job description

PI239097268