Director of IT Service Delivery

A company is looking for a Director of IT Service Delivery.

Key Responsibilities

Define and execute the long-term strategy for IT service delivery and enterprise productivity platforms

Oversee IT end-user services, ensuring seamless delivery and customer satisfaction

Direct the implementation and optimization of collaboration tools to enhance employee productivity

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred)

10+ years of IT experience, including 5+ years in senior leadership roles overseeing IT service delivery

Proven expertise with productivity and collaboration tools in enterprise-wide rollouts

Strong track record of building and leading high-performing teams in complex environments

Deep knowledge of ITIL practices and IT service management frameworks