Property Administrator

Property Administrator

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.

Act as primary point of contact for FirstKey Residents. Manage Zendesk tickets, in person office visits, and follow up with all resident contact requests to resolve open inquiries, escalations, and deliver exceptional service.

Ensure that rental payments are posted on time and in an efficient manner. Assisting Property Manager with the collection and delinquency efforts.

Assist Property Manager and Renewals Department to achieve resident retention targets.

Conduct a Resident Journey move in touch point. Oversight of Mid-lease touch points to ensure a successful renewal experience

Assist future residents with the transition into their home by providing necessary guidance, collecting move in funds, ensuring move in orientation is scheduled, sending move-in codes.

Assist with resolving HOA violations and city citations through partnership with the HOA and Compliance departments.

Schedule all municipal inspections, completing necessary paperwork to ensure compliance with area municipalities such as rental licensing, certificate of occupancy, and point of sale.

Engage in outreach campaigns to residents throughout the duration of their lease term.

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily working indoors, office environment. May sit for several hours at a time. Prolonged exposure to computer screens. Repetitive use of hands to operate computers, printers, and copiers.

High School Diploma or equivalence Minimum 1-year experience in administrative or similar role Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience using Yardi Voyager or similar property management program Experience working in property management, real estate or similar industry Experience working in a fast pace, high-growth company Proficient in Spanish, both reading and writing

Customer ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time ManagementManaging one's own time and the time of others.

MonitoringMonitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

SpeakingTalking to others to convey information effectively.

WritingCommunicating effectively in writing as appropriate for the needs of the audience.

Attention to DetailJob requires being careful about detail and thorough in completing work tasks

DependabilityJob requires being reliable, responsible, and dependable, and fulfilling obligations.

CooperationJob requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Achievement / EffortJob requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Adaptability / FlexibilityJob requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.