Full-time Patient Care Associate - Front Desk Patient Rep.

Job Description

Job Description

Job Overview : We are seeking a full-time Patient Care Associate (PCA) for our Rockville office, with the ability to travel to satellite locations as needed. The PCA is a professional with an exceptional service attitude who is the first point of contact for all patients entering the office. The PCA performs various support tasks to assist in each patient's care. The PCA assists patients with completing their registration and guiding them to their designated waiting areas. In addition, the PCA is responsible for educating the patient about their medical insurance benefits versus their vision plan benefits. Lastly, the PCA will focus on whether the patient is satisfied and has received an exceptional experience at Visionary Eye Doctors.

Responsibilities

To perform the job successfully, an individual should demonstrate the following competencies :

• Greeting : Professionally greet guests upon arrival, directing them to the appropriate waiting area.
• Appointment scheduling : Managing doctors' schedules and scheduling patients based on doctors' orders.
• Provide information : Offer information about services and patient account items.
• Resolve issues : Address patient complaints and problems and escalate unresolved issues. De-escalate situations involving dissatisfied patients, offering patient assistance and support.
• Maintain records : Review patient accounts, update patient demographics, and maintain patient records confidentiality.
• Collaborate with others : Work with other departments to identify and improve customer service.
• Communication : Relay appropriate information to / from patients to doctors or management.
• Reception area upkeep : Ensuring the reception area is clean, organized, and presentable.
• Customer service : Address patient inquiries and provide information about the company.

Qualifications and Skills

Benefits

Requirements

Physical Demands

The employee must be able to :