Sr System Administrator

Overview

As a Sr System Administrator, you will play a crucial role in resolving technical issues for Hedge Fund and Private Equity clients. You will respond to client issues as the first point of contact, collaborate internally and externally to resolve issues, and provide exceptional white-glove service. This is a client-facing support position that requires a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.

Responsibilities

• Serve as point of contact and escalation point for Tier 1 support issues requiring advanced troubleshooting.
• Provide high-quality technical support to clients via phone, email, and remote sessions.
• Administer and maintain client workstations, printers, and peripheral equipment.
• Investigate and resolve DNS, DHCP, TCP / IP, and network connectivity issues.
• Participate in infrastructure improvement initiatives and documentation efforts.
• Accurately track and document work in the ticketing system, ensuring clear handoffs and resolution notes.
• Assist with implementing security measures including MFA (e.g., Duo) and adherence to company policies.
• Contribute to team KPIs by efficiently managing workload and prioritizing escalated issues.

Qualifications

Skills

Benefits

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