IT Technical Support Analyst

IT Technical Support Analyst (IT Help Desk)

Location : Perrysburg, OH

Are you an early-career IT professional looking to join a supportive, passionate team?

We have an attractive opportunity for you!

Sigma Technologies is a growing engineering and design firm with over 500 team members across 30+ states. For more than 25 years, our work for the power and telecommunications industries has helped accelerate and fortify positive impact in communities across the country. Our core values — Safety, Honesty, Truth, and Decency — fuel our culture. We are TeamSigma™.

To learn more about working at Sigma, visit our careers page.

If you do not have IT Help Desk or related experience, please refer to our other open positions : https : / / bit.ly / TeamSigmaJobs

While we may list our openings in multiple locations, you only need to apply to one, as they are remote.

Please note : This position is expected to work Monday-Friday, 8 : 00 AM – 5 : 00 PM at our home office in Perrysburg, OH.

Position Description

Communicates with users to determine the nature of issues they encounter. Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Assist in providing frontline technical support to internal users, ensuring the efficient and effective resolution of IT-related issues. Perform setups for new hires. Provides technical support to system users within the organization. Evaluates user needs, defines technical problems, and works with IT staff to determine solutions. Maintains documentation of IT infrastructure and troubleshooting procedures. Manages assets, stocks of equipment, components, client assets, licensing, etc. Escalates problems to appropriate levels or teams to achieve issue resolution. Maintains servers, networks, and access.

Essential Job Functions

• Provide timely and professional technical support to end-users via phone, email, chat, or in-person, utilizing Help Desk tickets to track performance within established SLA's.
• Assist users with hardware and software issues, troubleshooting problems to resolution.
• Walk end-users through problem-solving processes and follow up to ensure successful resolution.
• Diagnose and elevate technical problems as needed.
• Document and track issues in Help Desk, ensuring accurate and detailed information for future reference.
• Collaborates with other IT professionals to deliver high-quality support and contributes to the overall functionality of the organization's technology infrastructure.
• Install, configure, and maintain hardware and software components.
• Perform routine maintenance tasks, updates, and patches to ensure system functionality and security.
• Set up user accounts, permissions, and passwords.
• Support installs or upgrades of software or devices.
• Provide basic training to end-users on IT systems and applications.
• Communicate technical information clearly and understandably to non-technical users.
• Keep users informed about the status of their requests and any relevant system updates.
• Maintains parts inventory and logs all service / repair activity.
• Other duties as assigned.

Requirements :

Education / Experience Requirements

Physical Requirements :

This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description.

This advertisement does not constitute an employment agreement between Sigma and the employee and is subject to change by Sigma as the needs of the organization and / or the requirements of the function change.

Pay is commensurate with experience and education. Sigma is an equal opportunity employer and will not discriminate based on an employee's race, color, gender, sexual preference, gender identity, age, religion, national origin, disability, genetic information, veteran / military status, or any other classification protected by law.

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