Job Description
Job Description
Benefits :
- Competitive salary
- Dental insurance
- Paid time off
- Vision insurance
Customer Service Manager
Company : Lawn Doctor
Location : Summerville, SC
Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.
As the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. Youll play a key role in maintaining a professional and positive customer experience while helping drive growth.
We are seeking a leader who demonstrates our Core Values :
Coachable Open to feedback and willing to grow.Respectful Treats customers and employees with professionalism and kindness.Work Ethic Dedicated to delivering excellence every day.Willingness to Help Ready to support the team and customers alike.Reliable Dependable and consistent in leadership and performance.Responsibilities :
Lead, train, and support the customer service team to ensure excellent performance.Serve as the main point of contact for escalated customer issues and resolve them professionally.Oversee scheduling, data entry, and customer account management.Monitor customer service metrics, retention, and satisfaction.Assist with inside sales, upselling, and service recommendations when needed.Foster a positive, team-oriented work environment.Ensure communication with customers is clear, professional, and solution-focused.Requirements :
Previous management or supervisory experience in customer service preferred.Strong leadership, coaching, and problem-solving skills.Excellent communication and relationship-building abilities.Ability to multi-task in a fast-paced environment with attention to detail.Proficiency in computer systems, data entry, and office tools.Reliable, punctual, and team-oriented.What We Offer :
Competitive hourly pay (above industry average, based on experience).Two-week VacationOpportunity to lead and grow with a respected company.Supportive, team-focused environment.Sick DaysEight paid holidaysRetention bonus OpportunityMonday - Friday 40 Hours