Customer Support Specialist — On-Site | Riverside, CA
Maverick Manufacturing is looking for a Customer Support Specialist Representative who's equal parts detail-driven, steady under pressure, and obsessed with delivering a smooth, accurate experience for customers from the first call to the final shipment.
If you enjoy making things run cleanly, communicating clearly, and keeping orders moving without friction, this role will feel like home.
About the Role
You're the first person customers talk to—and the last person who checks the details before an order goes out the door. In this full-time, on-site position, you'll manage the entire order process : entering purchase orders, coordinating internally, communicating with customers, and ensuring every order is accurate, documented, and delivered on time.
Our business moves fast. Your organization, responsiveness, and precision keep everything flowing without sacrificing quality.
What Success Looks Like (First 90 Days)
- Orders entered accurately, on time, with clean documentation
- Customer inquiries acknowledged within two hours
- Proactive, timely communication across Sales, Production, and Logistics
- Customers express confidence in your responsiveness
- Internal teams rely on your attention to detail to keep fulfillment and shipping on track
Key Responsibilities
Customer Service
Be the primary contact for all customer inquiries, orders, and updatesCommunicate professionally by phone and emailProvide order status, lead times, and product informationBuild positive relationships that support customer satisfaction and retentionOrder Processing
Enter and process purchase orders with strong accuracyVerify details against quotes, pricing, and inventoryIssue POs to suppliers to support customer ordersCoordinate with Sales, Operations, and Shipping for timely fulfillmentTrack orders from entry through deliveryMaintain organized order records and documentationAdministrative & Cross-Functional Support
Assist with order adjustments and customer documentationResolve discrepancies quickly by communicating internallySupport improvements that enhance accuracy and customer experienceWho We're Looking For
Experience & Skills
2–4+ years in customer service, order processing, or sales supportManufacturing / distribution experience is a plusStrong attention to detail; ability to manage multiple ordersComfortable with ERP, CRM, or order management systemsClear, professional written and verbal communicationCore Qualities
Detail-driven and committed to accuracyCalm under pressure and able to pivot cleanlyService-minded and responsiveCollaborative across Sales, Operations, and LogisticsCompensation & Benefits
Competitive salary (based on experience)Health, dental, vision401(k)Paid time offGrowth opportunities in Finance / Operations as the company scalesFlexible scheduleOn-site role in Riverside, CAHow to Apply
Email hr@maverickmfginc.com with the subject line :
"Customer Support Specialist – Maverick (Riverside)"
Please include :
Your resume or LinkedIn profileA short note (=300 words) describing a time you resolved a customer issue or improved an order processYour earliest available start date