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Customer Support Specialist
Customer Support SpecialistMaverick Manufacturing Inc • Rancho Cucamonga, CA, United States
Customer Support Specialist

Customer Support Specialist

Maverick Manufacturing Inc • Rancho Cucamonga, CA, United States
7 hours ago
Job type
  • Full-time
Job description

Customer Support Specialist — On-Site | Riverside, CA

Maverick Manufacturing is looking for a Customer Support Specialist Representative who’s equal parts detail-driven, steady under pressure, and obsessed with delivering a smooth, accurate experience for customers from the first call to the final shipment.

If you enjoy making things run cleanly, communicating clearly, and keeping orders moving without friction, this role will feel like home.

About the Role

You’re the first person customers talk to—and the last person who checks the details before an order goes out the door. In this full-time, on-site position, you’ll manage the entire order process : entering purchase orders, coordinating internally, communicating with customers, and ensuring every order is accurate, documented, and delivered on time.

Our business moves fast. Your organization, responsiveness, and precision keep everything flowing without sacrificing quality.

What Success Looks Like (First 90 Days)

  • Orders entered accurately, on time, with clean documentation
  • Customer inquiries acknowledged within two hours
  • Proactive, timely communication across Sales, Production, and Logistics
  • Customers express confidence in your responsiveness
  • Internal teams rely on your attention to detail to keep fulfillment and shipping on track

Key Responsibilities

Customer Service

  • Be the primary contact for all customer inquiries, orders, and updates
  • Communicate professionally by phone and email
  • Provide order status, lead times, and product information
  • Build positive relationships that support customer satisfaction and retention
  • Order Processing

  • Enter and process purchase orders with strong accuracy
  • Verify details against quotes, pricing, and inventory
  • Issue POs to suppliers to support customer orders
  • Coordinate with Sales, Operations, and Shipping for timely fulfillment
  • Track orders from entry through delivery
  • Maintain organized order records and documentation
  • Administrative & Cross-Functional Support

  • Assist with order adjustments and customer documentation
  • Resolve discrepancies quickly by communicating internally
  • Support improvements that enhance accuracy and customer experience
  • Who We’re Looking For

    Experience & Skills

  • 2–4+ years in customer service, order processing, or sales support
  • Manufacturing / distribution experience is a plus
  • Strong attention to detail; ability to manage multiple orders
  • Comfortable with ERP, CRM, or order management systems
  • Clear, professional written and verbal communication
  • Core Qualities

  • Detail-driven and committed to accuracy
  • Calm under pressure and able to pivot cleanly
  • Service-minded and responsive
  • Collaborative across Sales, Operations, and Logistics
  • Compensation & Benefits

  • Competitive salary (based on experience)
  • Health, dental, vision
  • 401(k)
  • Paid time off
  • Growth opportunities in Finance / Operations as the company scales
  • Flexible schedule
  • On-site role in Riverside, CA
  • How to Apply

    Email hr@maverickmfginc.com with the subject line :

    “Customer Support Specialist – Maverick (Riverside)”

    Please include :

  • Your resume or LinkedIn profile
  • A short note (≤300 words) describing a time you resolved a customer issue or improved an order process
  • Your earliest available start date
  • Create a job alert for this search

    Customer Support Specialist • Rancho Cucamonga, CA, United States

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