Clinical Operations Manager

Clinical Operations Manager

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Clinical Operations Manager will be responsible for providing professional oversight of the Hospice Aide scheduling and triage departments and will focus on improving systems in Hospice Operations. This person has expertise in scheduling systems, efficient operations, and customer service.

Schedule :

Monday - Friday; 8 : 30am - 5 : 00pm

Hybrid - 2 days in office required with additional days in office as needed

Location :

Larkspur and San Francisco

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel. Essential Duties & Responsibilities include (but are not limited to) :

• Develop efficient and effective workflow scheduling to enable hospice aides to meet visit standards and expectations and achieve high patient / family / facility partner satisfaction
• Implement and maintain an effective scheduling software solution to enable effective scheduling practices
• Monitor and develop strategies to improve triage, clinical coordinator, and hospice aide productivity
• Collaborate with Director of Provider Relations to foster positive effective relationships with facility partners in relation to hospice aide and triage services
• Plan and lead monthly meetings with Clinical Team Managers to ensure consistent leadership and supervision of hospice aides across the organization

Supervisory Responsibilities :

Education / Experience :

Certificates, Licenses, Registrations :

Pay Range : $125K - $140K annually

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.