Sales Account Coordinator

Job Description

Job Description

Sales Account Coordinator

Who We Are

At MIRA Safety, we value one thing above all else : uncompromising protection.

This isn’t just a design philosophy — it’s our driving purpose. As a leading marketing and distribution company for personal protective equipment, we take pride in providing the same exceptional quality of gas masks, filters, hazmat suits, and survival gear to both professionals and civilians.

Based in Cedar Park, TX, MIRA Safety creates products purpose-built to shield users from the world’s worst chemical, biological, radiological, and nuclear threats (CBRN). Whether our customers are law enforcement officers, military operators, first responders, agricultural workers, or concerned citizens, we deliver durable, reliable products designed to save lives.

Put simply : we’re in the business of saving lives, and we believe everyone deserves the best possible chance at survival.

As part of recruiting process, please complete this Culture Index Survey, here is Link

Overview

The Sales Account Coordinator plays a vital role in supporting and growing MIRA Safety’s dealer network by combining sales coordination, customer success, and operational precision.

This hybrid role bridges account management, sales support, and customer experience, ensuring our dealer partners receive fast communication, accurate order handling, and proactive support that builds trust and drives growth.

The primary focus is on B2B dealer accounts only — all government and agency accounts are handled separately by the assigned Sales Account Manager.

During high-volume or “Red Alert” periods (or as needed), this position may also assist the Direct-to-Consumer (DTC) support team to ensure consistent, high-quality customer service across all channels.

Key ResponsibilitiesAccount & Sales Coordination

• Act as the main point of contact for assigned dealer accounts, managing inquiries, orders, and support needs.
• Execute outbound outreach to existing and prospective dealers to drive reorders, promote new products, and expand account value.
• Partner with sales leadership to identify and pursue upsell and cross-sell opportunities that align with dealer goals.
• Track account metrics and maintain detailed CRM documentation using Zoho CRM, Ninety EOS, and Monday.com Kanban boards for visibility and accountability.
• Support new dealer onboarding, ensuring a seamless start-to-finish experience.
• Monitor order flow and work cross-functionally with fulfillment and logistics teams to ensure accurate, timely delivery and post-sale satisfaction.

Customer Experience & Support

Qualifications

Key Performance Indicators (KPIs)Customer Service & Support KPIs

Dealer Growth & Account Management KPIs

What We Offer

Plus, amazing perks at our brand-new Cedar Park office :

Join us and thrive in an environment designed to support your health, happiness, and success.

Equal Opportunity Employer

MIRA Safety is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

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