Sales Operations / Customer Support Representative

Company Overview

At Sesh, we're building the next generation of nicotine alternatives—premium products that help people move away from smoking and vaping. We're a fast-growing CPG startup backed by top investors, with operations in the U.S. and Canada. Our team includes both in-office employees in Austin and remote teammates across North America, and we're united by speed, execution, and culture. We're scrappy, ambitious, and focused on building a brand and company we're proud of.

About the Role

We're seeking a Sales Operations / Customer Support Representative to help streamline our sales processes and deliver outstanding customer experiences.

Role Description

Administrative Task Support

• Manage and process inbound sales orders, sample requests
• Monitor order flow and proactively resolve fulfillment or compliance bottlenecks
• Prepare sales presentations, meeting notes, and follow-up communications
• Coordinate with Finance, Operations, and Marketing to fulfill sales-related requests
• Support materials for trade shows, both on-site and off-suite support

Data Management & Reporting

Process & Compliance Support in a Regulated Industry

"White Glove" Sales Support

Qualifications

Must-Have :

Preferred :