Exception Specialist I - Onsite

Exception Specialist

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Exception Specialist to join our team. In this role, you will be responsible for the accurate fulfillment and approval procedures related to transportation service requests or reservations, both before and after transport, by utilizing internal and external resources and conducting outreach to members, facilities, clients, and other stakeholders. This role

Ensures accurate trip data input and resolution according to service guidelines. Researches and resolves cases requiring further action, such as benefit utilization, verification, waivers, urgent trip requests, pre-authorization, denials, eligibility, mileage validation, meals and lodging, and level of service. Processes incoming and outgoing requests via fax, mail, email, and web. Investigates trip-related issues to confirm actual utilization. Conducts outreach to medical facilities related to members, transportation, education, and other needs. May lead or participate in other assigned projects or duties.

We are interested in speaking with individuals with the following High School Diploma required. Zero (0) plus years of experience. Or equivalent combination of education and / or experience. Excellent customer service and interpersonal skills. Ability to work independently and within a team environment. Strong ability to learn new technologies and follow complex processes. Proficient in reading, writing, and understanding English. Demonstrates strong problem-solving, adaptability, and organizational skills. Able to remain professional and composed under pressure. Salary : $15 - $16.50 / hr

Modivcare offers a comprehensive benefits package to include the following : Medical, Dental, and Vision insurance. Employer Paid Basic Life Insurance and AD&D. Voluntary Life Insurance (Employee / Spouse / Child). Health Care and Dependent Care Flexible Spending Accounts. Pre-Tax and Post-Tax Commuter and Parking Benefits. 401(k) Retirement Savings Plan with Company Match. Paid Time Off. Paid Parental Leave. Short-Term and Long-Term Disability. Tuition Reimbursement. Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com. Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours.