Exception Specialist I - Onsite

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Exception Specialist to join our team. In this role, you will be responsible for the accurate fulfillment and approval procedures related to transportation service requests or reservations, both before and after transport, by utilizing internal and external resources and conducting outreach to members, facilities, clients, and other stakeholders.

This role…

Ensures accurate trip data input and resolution according to service guidelines.

Researches and resolves cases requiring further action, such as benefit utilization, verification, waivers, urgent trip requests, pre-authorization, denials, eligibility, mileage validation, meals and lodging, and level of service. MNF forms & Standing orders

Processes incoming and outgoing requests via fax, mail, email, and web.

Investigates trip-related issues to confirm actual utilization.

Conducts outreach to medical facilities related to members, transportation, education, and other needs.

May lead or participate in other assigned projects or duties.

We are interested in speaking with individuals with the following…

High School Diploma required.

Zero (0) plus years of experience.

Or equivalent combination of education and / or experience.

Excellent customer service and interpersonal skills.

Ability to work independently and within a team environment.

Strong ability to learn new technologies and follow complex processes.

Proficient in reading, writing, and understanding English.

Demonstrates strong problem-solving, adaptability, and organizational skills.

Able to remain professional and composed under pressure.

Salary : $15 - $16.50 / hr

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following :

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and AD&D

Voluntary Life Insurance (Employee / Spouse / Child)

Health Care and Dependent Care Flexible Spending Accounts

Pre-Tax and Post Tax Commuter and Parking Benefits

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information ()

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at hr.recruiting@modivcare.com and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare!

Our goal isn’t a number. It’s a difference.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation () and personal and home care () to enable greater access to care, reduce costs and improve outcomes.

Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

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