Job Type
Part-time
Description
- Posting closes Tuesday, November 4th. Accepting applications until 5 p.m. 11 / 04 / 2025
This is a Part Time position. Shift hours are Monday through Friday either 11 a.m. to 4 p.m. or 12 p.m. to 5 p.m. Due to the nature of this position based on business needs this shift could change with ample notice from management.
Collection Clerk
Department : Accounts Control
Non-Exempt Range : N6 : $17.61 an hour to $26.40 an hour
Report To : Accounts Control Assistant Manager
SUMMARY :
With the goal of enhancing lives, fulfilling dreams and building communities this position under moderate supervision, performs a variety of critical office duties while supporting our Members and the collection team.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintains knowledge and adheres to all compliance standards on internal and external policies and BSA regulations.Operates computer terminal daily and navigates between several different systems in order to efectively manage assigned queues, accurately process transactions, access account information, balance transactions, and update member information when necessary.Monitors several daily, weekly, and monthly reports. Responsible for performing any necessary file maintenance associated with the completion of these reports.Responsible for handling all mail sent and received each day. Determines, who, if not the clerical team's responsibility, the mail received needs to go to. For all clerical related items, ensures prompt follow-up has occurred and necessary documents are imaged.Monitors the email and fax inboxes throughout each day. Responds and completes necessary tasks that are sent through these channels.Submits new records and updates current reporting through ChexSystems in a timely manner, while also completing file maintenance as is needed. Manages all ChexSystems disputes sent to the credit union and responds with factual information regarding the member's dispute in a timely manner. Investigates a variety of data based on the dispute and identifies the proper information to provide to ChexSystems to resolve the dispute.Handles payment and invoice processing for the department. Ensuring checks and invoices are posted to the designated accounts and any additional follow-up is complete. Responsible for reconciling GLs each month and correcting any errors.Completes file maintenance changes and document processing to support the collections teams. In charge of completing the appropriate file maintenance when handling reports relating to credit reporting exceptions as a result of actions taken by Accounts Control representatives.Performs closing tasks for the department by ensuring no member information is left out and printer drawers are pulled every night.Maintains professional written communication and documentation, both internally and externally, including appropriate use of grammar, punctuation, and spelling. Maintains orderly and detailed indexed files and records for all assigned accounts.Has demonstrated the ability to prioritize, meet deadlines, and handle workloads both independently and within a team setting.Effectively incorporates concepts of CARES Principles in daily behaviors and interactions :Connect - Create a welcoming, energized, and warm environment.Ask - Discover and confirm others' needs to ensure they feel understood and known.Resolve - Take personal and full responsibility for meeting others' needs.Elevate - Commit to long-term personal and organizational growth and improvementStrengthen - Invest in our Numerica community and beyond.SUPERVISORY RESPONSIBILITIES :
No requirement.
PERFORMANCE STANDARDS :
Persistent in following standard collection practices, accurately recording collection activity and file information, and maintaining a professional and positive attitude toward delinquent borrowers and the job of collections. Must maintain a cooperative and positive attitude toward members, other employees of the organization and maintain a professional appearance and demeanor. Must have the ability to communicate effectively with members and other employees of the organization in addition to third party vendor representatives.
EDUCATION and / or EXPERIENCE :
Minimum : High school diploma or general education degree (GED), plus 6 months related experience and / or training.
Preferred : Relevant training in a credit union, bank or other financial institution.
CERTIFICATES, LICENSES, REGISTRATIONS :
Notary license is preferred.
SKILLS and ABILITIES :
Capable of professionally conducting oneself via telephone, email, mail and fax with third party companies and their representatives. Responsible for skillfully communicating with others regularly on behalf of the credit union. Must be proficient in navigating challenging conversations with others, including negotiations.Possesses the ability to quickly shift gears from one task to another in order to maintain efficiency. Capable of multitasking in an effective and resourceful manner without creating errors.A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.Work involves extensive personal contact with others and / or is usually of a personal or sensitive nature. Work may involve motivating, influencing and training others.Outside contacts become important and fostering sound relationships with other entities, companies and / or individuals, becomes necessary.Ability to effectively present information in one-on-one situations to members, creditors, external credit granting organizations, other employees of the credit union, and third party vendors.Notary is beneficial.Ability to work in a team environment.Ability to handle stressful situations and maintain composure.Ability to lift up to 25lbs.The job description doesn't imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Management's request.
Numerica Credit Union Benefits and Perks -
Learn more about our Benefits and Perks here-
Requirements
Numerica Credit Union is an Equal Opportunity / Affirmative Action Employer
Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application / hiring process with Numerica Credit Union. If you are unable or limited in your ability to use or access Numerica Credit Union's career page at www.numericacu.com as a result of your disability, you can request reasonable accommodations by reaching out to your recruiter.