Program Manager, AI Enablement

A company is looking for a Support Enablement Program Manager specializing in Tech Fluency and AI.

Key Responsibilities

Lead the design, implementation, and delivery of AI and technical fluency programs

Define and drive the AI enablement strategy for Customer Support

Translate complex AI concepts into accessible learning experiences for non-technical audiences

Required Qualifications

6-8 years of program management experience, including 1-3 years in Enablement, L&D, or Transformation roles

Demonstrated success launching large-scale technical transformation initiatives

Strong program design and execution skills, including needs assessment and stakeholder management

Bachelor's degree or equivalent professional experience

Hands-on experience with AI or ML tools preferred