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Guest Service Supervisor / Shift Lead

Guest Service Supervisor / Shift Lead

Global Partners LPDanbury, CT, US
20 hours ago
Job type
  • Full-time
  • Part-time
Job description

Now Hiring for Guest Service Supervisors - Full-time and / or Part-time

We are looking to add a Guest Service Supervisor (GSS) to our team. The GSS will be responsible for delivering an excellent guest experience while ensuring the completion of all store-level tasks. We understand you have many options when choosing where to work, and you may wonder, "What sets us apart?"

For over 75 years, Global Partners has been providing energy, products, and services that improve lives across nearly 1600 locations. Our success is rooted in our people. We offer career development programs and have created community-integrated convenience stores that are transforming the guest experience and redefining leadership in the energy distribution sector. We are proud of our ongoing growth and innovation, including initiatives like PaybyCar Contactless Payment and Renewable Diesel Fuel. Whether supporting our food service concepts—Alltown Fresh, Ristorante, D'Angelo's, Subway, Aroma Joes—or our convenience brands—XtraMart, Honey Farms, Fast Freddies, Mr Mikes, Alltown, Jiffy Mart, Gulf, Honey Dew, Mobil Mart, Verc, Convenience Plus—we value and reward your contributions.

The Energy You Bring

  • Genuinely love taking care of guests and take pride in your work.
  • Prioritize guest satisfaction with a friendly greeting and farewell.
  • Exhibit confidence and make eye contact with guests.
  • Build strong relationships with guests and colleagues.
  • Demonstrate trustworthiness and responsibility.
  • Be detail-oriented with excellent organizational skills.
  • Use problem-solving skills to defuse issues.
  • Be a self-starter capable of making decisions.
  • Lead others and prioritize tasks effectively.

Responsibilities

  • Supervise employees to ensure they perform their duties.
  • Coach staff through constructive feedback.
  • Greet guests and ensure an enjoyable shopping experience.
  • Follow safety, security, quality, and operational policies.
  • Operate the point of sale system and maintain cash accuracy.
  • Maintain store cleanliness and organization.
  • Implement guest service programs consistently.
  • Handle cash processes, including deposits, lottery, gift cards, and checks.
  • Replenish stock and ensure product availability.
  • Address guest inquiries and complaints.
  • Manage vendor check-ins following guidelines.
  • What We Offer

  • Competitive salaries with growth opportunities, supported by our Talent Development Team.
  • Health and wellness benefits : Medical, Dental, Vision, and Life Insurance, plus wellness support.
  • Retirement plan with 401(k) matching.
  • Tuition reimbursement after 6 months of employment.
  • Paid volunteer time-off to support community involvement.
  • Interview Process

  • Interested candidates should apply online.
  • Resumes will be reviewed, and qualified candidates will be contacted by a recruiter or manager.
  • Interviews may be conducted in person or via Zoom, with additional details provided at that time.
  • Qualifications

  • Availability to work flexible hours, including days, nights, weekends, and holidays.
  • Efficient and organized work habits.
  • Must be at least 18 years old.
  • Reliable transportation and a valid driver's license.
  • Ability to access all store areas and lift up to 25 lbs.
  • Ability to work in varying temperatures.
  • Education

  • High School Diploma or GED required.
  • Hourly Rate Range :

  • $14 to $15 per hour
  • J-18808-Ljbffr

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