Customer Service Ambassador

Customer Service Ambassador

Are you a dependable, customer-focused individual who thrives in a fast-paced environment? The City of Madison Parking Division is seeking Customer Service Ambassadors to provide essential frontline service at our gated parking facilities. In this role, you'll be the face of the Parking Division, ensuring smooth operations, assisting customers, and supporting a wide range of parking services. This position offers a unique opportunity to work independently, solve problems on the spot, and contribute to the safety and efficiency of our citys parking infrastructure.

Customer Service Ambassadors typically work alone and in challenging conditions, including small work areas, heavy traffic, construction zones, extreme weather, and interactions with potentially upset customers. The current recruitment is to fill multiple full-time Customer Service Ambassador positions. In addition, this recruitment will establish a candidate pool to fill any full-time or part-time Customer Service Ambassador vacancies that may arise over the next six (6) months.

Hours : Positions are scheduled for 40 hours per week. Shifts may include night, weekend, and holiday hours. A limited number of daytime shifts may be available. Scheduled shifts for each position may be changed with a minimum advance notice of five (5) business days.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesnt match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

Examples of Duties and Responsibilities

Customer Service

• Provide customer service by answering questions regarding directions, events, building locations, and parking policies.
• Proactively engage with customers to enhance their parking experience and address any potential issues or concerns.
• Assist parking structure customers with making payments using the automated pay and exit stations.
• Use various software and / or monitoring cameras. Diagnose and resolve customer service concerns and / or equipment issues.

Operational Support

Calculate and Collect Parking Fees

Maintain Safe, Secure, and Functional Work Area

Miscellaneous Duties

Perform other related duties as assigned.

Minimum Qualifications

Based on the number of qualified applicants, random selection may be used to determine which applicants are invited to test and / or interview for these positions. The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities. For a complete list of the Knowledge, Skills, and Abilities, please see the classification specification.

Special Requirements

The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.

Compensation : The City of Madison strives to pay competitive wages. View the current salary schedules for pay for all classifications. Employees receive increases based on tenure with the City.

Benefits : The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our website for more information.

Leave : Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.

Employees earn 3.5 personal days in addition to vacation. Employees receive eight official paid holidays (New Years Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Years Eve). Employees also earn 13 sick days annually that may accrue to a total of 150 days.

Retirement : The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.

Insurance : The City of Madison offers a variety of optional insurance programs including :

Other Benefits : The City offers numerous other benefits and programs for employees, including :