Full Time Assistant Store Manager (Store 0818)

Overview

Join to apply for the Full Time Assistant Store Manager (Store 0818) role at GameStop

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations.
• Develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
• Ensure products are easy to see and buy, build sales by sharing product and gaming knowledge with guests, provide a clean, organized environment, and grow guest loyalty and repeat business.
• Supervise Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Provide best-in-class guest service : greet guests, respond to questions / concerns quickly and courteously, inform guests of promotions, recommend additional items, and thank guests for shopping at GameStop.
• Promote GameStop's guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards).
• Assist the Store Manager with setting guest service expectations and training store associates on policies, procedures, practices, and guidelines.
• Monitor associate performance, provide feedback to the Store Manager, and address unsatisfactory performance as directed.
• Ensure onboarding and training are completed prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates following guidelines; supervise staffing to maintain guest service levels.
• Approve payroll, manage paid time off, and verify time worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate and report concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals; complete required administrative and operational duties.
• Perform inventory counts and restock merchandise; ensure products are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily transactions; complete closeout paperwork and bank deposits as required.
• Verify shipments for discrepancies; conduct counts and report variances to the Store Manager / District Manager.
• Process defectives / recalls and stock pulls promptly; label boxes with packing lists.
• Maintain guest and associate safety; report injuries per company guidelines.
• Maintain store records / files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all company policies and procedures; follow opening and closing procedures.

Qualifications

Key Job Skills And Abilities

Pay

$19.25 - $23.25

Seniority level

Employment type

Job function

Industries

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