Full Time Assistant Store Manager (Store 3808)

Overview

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service : greet guests promptly, respond to questions / concerns quickly and courteously, assist with gaming needs, inform guests of promotions, recommend additional items, and circulate throughout the store to prioritize guest experience.
• Support the overall shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases / returns accurately using the POS system; ensure correct changes, provide receipts, and maintain high levels of guest service.
• Respond to guest questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop guest benefits (e.g., new title reservations, trade-ins, Pro Rewards).
• Assist the Store Manager with training and setting guest service expectations for store staff; ensure staff understand company policies and guidelines.
• Monitor associate performance, provide feedback, and address performance concerns in line with company policy.
• Ensure onboarding and training are completed prior to shifts; confirm knowledge of policies, inventory control, loss prevention, safety, and ethics.
• Schedule store staff to meet guest service needs; supervise staffing levels and ensure breaks are accounted for.
• Assist in payroll processes and ensure accurate timekeeping and pay for staff.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders daily and manage inventory control to protect company assets.
• Support sales, profit, and shrink goals; perform administrative and operational duties as required.
• Assist with stock counts, restocking, and moving products to ensure shelves are organized and correctly displayed.
• Count, balance, and reconcile daily transactions; manage cash and bank deposits according to guidelines.
• Verify shipments, record discrepancies, and conduct inventories; manage recalls and stock pulls as needed.
• Maintain awareness of safety and report injuries per guidelines.
• Support store records management and ensure manuals are up to date.
• Supervise and delegate tasks in the Store Manager's absence and adhere to all policies and procedures.

Qualifications

Additional Information

Pay : $19.25 - $23.25 per hour

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