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Member Services Representative

Member Services Representative

Planet FitnessNew Bedford, MA, US
30+ days ago
Job type
  • Full-time
Job description

Member Services Representative

As a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for maintaining the cleanliness of all areas of the facility to ensure a positive member experience.

At Planet Fitness, our members come first and everything we do is geared towards providing them the best experience possible. You will learn about people quickly in a very customer friendly environment and will be responsible for :

  • Greeting members, prospective members and guests with a warm and friendly smile as they come in and leave for the day
  • Giving tours of the club, providing membership information and signing new members up
  • Answering phones in a friendly manner and assisting callers with a variety of questions
  • Helping members with any questions or concerns they may have in a timely and professional manner. Only elevating the issue to the Assistant Manager or Manager as needed
  • Helping members with needed updates to their accounts
  • Assisting in maintaining the neatness and cleanliness of the club whether it involves cleaning equipment or a toilet

We want you to join our team if :

  • You are at least 18 years or older
  • You have an upbeat and positive attitude!
  • You are punctual and reliable.
  • You have good communication skills.
  • You can flex more than just your muscle. Must be open to a curve ball every once in a while, and must be flexible in responsibilities.
  • You are willing and able to work extra hours as required, bring smiles to our members
  • You can interact in a positive and professional way with members and co-workers. Enjoy exceeding the member's expectations and only use appropriate behavior and language of course when dealing with any issues at the club.

    • Shift Structure (subject to change based on business need)

  • Overnight shifts starting at 10pm
  • Morning shifts Monday to Friday hours ranging from 5am to 3pm
  • Afternoon shifts Monday to Friday hours ranging from 2pm to 10pm
  • Weekend shifts Saturday and Sunday hours ranging from 6 : 30am to 7 : 30pm

    • Want more reasons?

  • Consistent work schedule
  • On the job training and skill development
  • Performance based pay increases
  • Medical insurance, if hourly requirements are met
  • Free Black Card Membership!
  • Company sponsored social events

    • Physical Demands :

  • Continual standing and walking during shift, so wear comfortable shoes.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift like disinfectant products.
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