Residence Inn Austin Round Rock - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Residence Inn Austin Round Rock hotel stands out among extended-stay Round Rock hotels for excellent service and brand new amenities. Each of our pet-friendly, apartment-style suites offers 50% more space than an average hotel room and includes a full kitchen, flat-screen TV and separate living and sleeping areas. Guests can enjoy our free hot breakfast buffet with healthy options, the 24-hr Market located in the lobby and ask us about our free grocery shopping service to help stock their in-suite fridge. With over 700 sq. ft. of event space and proximity to Dell and Hospira, business travel is easy at our Round Rock hotel. Families will have a great time too in our outdoor pool, playing a game of basketball on SportCourt or grilling out on our BBQ patio. Whether on a long business trip or taking a family getaway, Residence Inn Austin Round Rock hotel is the perfect choice for a home away from home.

Application deadline for Colorado positions :

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