Courtyard Austin The Domain Area - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Located in the Arboretum area and just 15 minutes from downtown, our North Austin hotel offers easy access to premier shopping and dining, as well as high-tech companies including IBM, Google, Dell and Oracle. After a long day of work or play, guests can spread out in chic new guest rooms and suites featuring stylish decor, free Wi-Fi, luxurious bedding and ergonomic workspaces. Later, guest can grab an evening cocktail and bite to eat from our bistro, then return in the morning for a variety of healthy favorites and specialty Starbucks beverages to jump-start their day. During downtime, we invite our guests to work up a sweat in our state-of-the-art fitness center, featuring cardio equipment with personal TV screens, cool down by making a splash in our sparkling indoor pool, or socialize under the stars while enjoying our stylish outdoor patio.

Application deadline for Colorado positions :

PI11be3e57527f-30511-38761784