SpringHill Suites Austin South - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

The SpringHill Suites Austin South hotel, located just 8 miles from Austin-Bergstrom Airport off I-35, has completed a renovation! Our modern suites are 25% larger than hotel rooms at other Austin Airport hotels. Each suite is equipped with a microwave, mini-fridge, flat-screen TV and free WiFi. Appreciated by road warriors and families alike, we offer access to a shuttle to downtown for easy access to UT Austin, the convention center and 6th Street entertainment district. Situated near businesses such as Apple, IBM and Accenture, we’re a convenient choice for corporate travelers looking for Austin Airport hotels that offer the convenience of easy travel in and out of the city. Jump-start your morning with a free hot breakfast buffet in our new lobby space or get in a workout at our 24-hour gym while the kids splash in our indoor pool. Whether on a business trip or family vacation, guests feel right at home at SpringHill Suites Austin South.

Application deadline for Colorado positions :

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