Courtyard Austin South - Front Desk Supervisor

Join Our Team as a Front Desk Supervisor

About Us :

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS / RESPONSIBILITIES

• Guest Interaction : Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight : Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities : tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership : Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving : Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards :  Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills : Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Located just five miles from the Austin-Bergstrom Airport, Circuit of the Americas, and Downtown Austin, the Courtyard Austin South hotel is one of the most convenient South Austin hotels. For greater productivity, our lobby provides individual media pods, free WiFi and access to the latest news, traffic and weather via an interactive GoBoard®. Our onsite Bistro offers healthy breakfast items, Starbucks, and evening cocktails with our dinner menu. Guests can relax in our modern hotel rooms with flat-screen TVs, plush Marriott bedding, free WiFi and ergonomic workspaces. We’re a top choice among South Austin hotels for our high-tech amenities, onsite food and beverage options and convenient location.

Application deadline for Colorado positions :

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