Customer Solutions Specialist (Remote - US)

Customer Solutions Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Solutions Specialist in the United States.

This role is perfect for individuals who enjoy helping people and thrive in a dynamic, fast-paced environment. You will provide essential roadside assistance support to members by coordinating service providers, handling inquiries, and ensuring a smooth, stress-free experience. Using modern technology and guided workflows, you will manage member interactions efficiently while maintaining a professional and empathetic approach. The position emphasizes collaboration, accuracy, and customer care, offering opportunities to develop skills and advance within a growing organization. This is a career-oriented role where your attention to detail, communication skills, and problem-solving abilities directly contribute to customer satisfaction. Flexibility and a positive attitude are essential to thrive in this engaging and supportive environment.

Accountabilities :

Answer inbound member calls to assess their unique roadside assistance needs.

Collect and input accurate member and service provider information into computer systems.

Coordinate the dispatch of appropriate service providers for tasks such as tire changes, jump starts, and towing.

Use active listening and professional communication skills to provide exceptional member support.

Follow scripts and procedures to manage calls efficiently, including de-escalating challenging situations.

Maintain confidentiality and adhere to company policies and standards.

Escalate issues to management when necessary and meet regular performance goals.