On-Site Service Technician - Atlanta, GA

Pay Competitive

Location Atlanta / Georgia

Employment type Other

Job Description

Req# : 2798

On-Site Service Technician - Atlanta, GA

Atlanta, GA, USA Req #2798 Friday, June 16, 2023

What part will you play?

The ADOPT Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects, such as meeting / conference / events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment. What will you be doing?

• Function as AV support technician within a client site.
• Exercise successful collaboration with Diversified team members and departments.
• Perform supporting assists for end-user meetings / conferences / events.
• Perform routine preventive maintenance of technical systems, ensuring a ready to use state.
• Perform resolution of any system / equipment repair faults discovered within systems.
• Interface / liaison with others in efforts related to equipment faults and repair needs.
• Interface / liaison with manufacturers / vendors to facilitate equipment repair needs (as RMAs).
• Develop and manage / maintain an inventory tracking / recording mechanism.
• Track / update repair needs, work duties and events within ticketing systems.
• Produce summary and detailed reports.
• Maintain functional aspects of technical systems for an optimal ready to use state.
• Continue to progress elevated technical skills related to technical systems characteristics.
• Continue to grow and hone soft skills related to satisfactory client relationships.
• Create proper reporting materials to help express the value of the role to the client.
• Create an atmosphere of pleasure and confidence with the Diversified client experience.

Physical Working Environment : Normally provided a working area within an office / business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client's building(s) and campus grounds. The daily working conditions may have various demands / situational relationships. Examples of the demands / situational relationships you may encounter : Equipment access needs may be located within difficult areas (under conference / meeting room tables, within equipment closets / rooms, behind large displays / walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)

What do we require from you? Education / Certifications : A high school diploma (or equivalent) is a minimum requirement for this position. A background screen and driving records check will be performed for all applicants. Applicants must show a legal ability to work within the United States (via I9 verification). Preferences will be given to those applicants possessing any of the following characteristics :

Required / Desired Knowledge, Experience and Skills : Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters). Preference will be given to those applicants possessing any of the following characteristics :

To learn more about becoming part of the Diversified team, visit us at http : / / diversifiedus.com / about / careers / or email us at careers@diversifiedus.com.

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

Other details

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Diversified is a leading technology integrator delivering innovative digital media, collaboration, broadcast, electronic security, and OTT solutions.

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