GENERAL MANAGER - MI (Grand Rapids)

Qdoba Restaurant Manager

Responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Key Duties / Responsibilities :

• Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality responding to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed.
• Maximize store sales goals versus budget, including participation in marketing programs.
• Oversee and partner on increasing catering sales.
• Train, monitor, and reinforce food safety procedures.
• Work with the leadership team to meet sales goals.
• Manage food and labor costs.
• Execute company policies and procedures, ensuring compliance with all state and federal labor laws and regulations.
• Monitor food inventory levels and order product when necessary.
• Manage and maintain safe working conditions.
• Manage employees in a manner that encourages them to grow with the company and reduce turnover.
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth.
• Responsible for the new hire life cycle including the interview and selection process along with proper training.
• Anticipate and identify problems and initiate appropriate corrective action.
• Ensure continual improvement of Quality, Service, and Cleanliness
• Identifies and develops internal candidates for management and Shift Lead positions.

Qualifications :

To remain compliant with state and federal laws, you must be at least 18 years old.

Education : High school diploma or equivalent required.

Experience : 5+ years QSR experience with 2+ years in a leadership position

Skills / Knowledge / Abilities : Excellent prioritization, interpersonal, problem-solving, and collaboration skills. Effective verbal and written communication skills; highly motivated and organized. Demonstrates integrity and ethical behavior. Can take direction from individuals in higher-level positions. Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train and motivate employees. Must have a valid driver's license.

Physical Requirements : Ability to lift equipment and cases of product weighing approximately 10-50 lbs. Must be able to speak and hear clearly on the telephone and in person. Must be able to operate a computer, i.e., desktop, tablet, etc.

Reasonable Accommodation :

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Pay Range : $56,650 - $64,375 annually

Benefits :

Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.