Delivery Dispatcher

The Chick-fil-A Delivery Dispatcher leads the daily operational process of our Chick-fil-A Research Row Delivery team. This position assigns deliveries for the delivery drivers to ensure a remarkable and personalized experience for each guest. This position works closely with leadership to ensure excellence in this area of business. At Chick-fil-A, a Delivery Dispatcher must be a friendly, enthusiastic individual with a passion for excellence and service who enjoys taking care of the guests needs. Chick-fil-A is a great opportunity for people of all backgrounds, and no experience is necessary.

Duties and Responsibilities:

On-boarding

· Conduct a delivery driver on-boarding and training for all new hires.

Operations

• Oversee the speed, customer service, and accuracy of the Delivery Team.

· Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.

· Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.

· Oversee the maintenance of the fleet.

· Strategically route drivers and manage orders accurately and efficiently.

Customer Recovery

· Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.

Benefits:

· Competitive Pay

· Closed Sundays

· Free Meals while working

· Flexible Hours

· Sundays off

Qualifications & Experience:

· Technically minded with the ability to fix technical issues.

· Willing and able to work in a physically demanding role (work on foot for several hours).

· Demonstrated past leadership experience.

· Ability to coach, motivate and lead other team members.

· Ability to multi-task in a fast-paced environment

Operation hours are from 10:30am 10:00pm, Monday - Saturday

Must be 18 years of age or older, have a driving background check completed, have a good driving record, have a reliable vehicle that is always kept clean inside and out, complete be able to work on the weekends, and be authorized to work in the U.S.

Job Type: Full-time

Pay: $16.00

Benefits:

· 401(k)

· Employee discount

· Flexible schedule

· Health insurance

· Paid time off

Schedule:

· Day shift

· Monday to Friday

· Weekend availability