Change Management Program Manager

Change Management Program Manager

Make a difference! Be part of VTA's Office of Change Management and lean into innovation and continuous improvement in a dynamic public transportation agency. We are looking for a Program Manager, Change Management to lead enterprise-wide business process and operational transformations. This position will play a key role in managing and supporting employee-driven initiatives that drive employee and customer-focused outcomes. Join the VTA team and apply today! The Division VTA's General Manager / CEO reports directly to VTA's Board of Directors. The Office of the General Manager / CEO is responsible for overall administration of VTA, oversees VTA's construction, planning, financial, and capital program efforts and strategies. The Office of the General Manager / CEO is VTA's Purchasing Agent, executes and implements Real Estate transactions, as authorized by VTA's Board of Directors, as well as executes grant agreements in accordance with VTA's Administrative Code or as authorized by VTA's Board of Directors. The Office of the General Manager / Chief Executive Officer is responsible for executive oversight of the Office of the Board Secretary, which provides VTA Board and Committee support including preparation of meeting agendas and minutes, distributing and responding to Board correspondence, developing and maintaining relationships with Board and committee members and VTA constituencies, and providing support services to the Board of Directors.

Under direction, the Change Management Program Manager plans, directs, manages, and administers VTA's Office of Change Management (OCM) programs, with a primary focus on leading and supporting agency-wide business and operational transformations.

Change Management Program Manager is a single position classification that provides leadership, expertise, and dedicated resources to facilitate and support agency-wide change initiatives. This position works with a high degree of independence and is expected to carry out the necessary day-to-day activities without significant direction, except in new or unusual circumstances. The incumbent serves as a subject matter expert on change management principles and methodologies, providing guidance and support to departments and teams undergoing technology, process, and structural transformations. This role is critical in ensuring the successful implementation of organizational changes, fostering a positive work environment, and mitigating potential disruptions associated with transitions.

The ideal candidate for the Change Management Program Manager role is a proven leader, with documented experience managing enterprise-wide business process and operational transformations. This person has curiosity, drive, and is confident working with diverse groups of employees and other stakeholders at VTA. Attention to detail is very important in this role, especially when managing internal relationships, key performance indicators, and project documents for external audiences. A knowledge of change management strategies and methodologies is preferred, plus demonstrated professional experience with change management and organizational change programs. Strong candidates will have strong presentation and interpersonal skills, as well as experience facilitating meetings and creating collaborative meeting environments. We are looking for a person with a passion for solving problems, understanding people and processes, and organizing people around outcomes. The Program Manager will work on VTA's existing Culture and Climate program, as well as a new Business Process and Innovation program. If you enjoy making a real difference in an innovative organization, this will be a great opportunity to grow and make a positive impact.

The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County's authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all. Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of our region. VTA provides bus, light rail, and paratransit services, as well as participates as a funding partner in regional rail service including Caltrain, Capitol Corridor, and the Altamont Corridor Express. As the county's congestion management agency, VTA is responsible for countywide transportation planning, including congestion management, design and construction of specific highway, pedestrian, and bicycle improvement projects, as well as promotion of transit oriented development. VTA provides these services throughout the county, including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County. As we continue to implement our VTA Forward Plan, we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.

Typical Tasks

• Leads and facilitates large-scale change initiatives across the agency;
• Develops and implements comprehensive change management strategies for major organizational initiatives, including enterprise technology implementations, process re-engineering, and organizational restructuring;
• Plans, assigns, directs, manages, and reviews the work of assigned clerical and professional level analytical staff;
• Selects, supervises, trains, motivates, evaluates, and disciplines staff;
• Manages, administers, monitors, and evaluates OCM programs and the CIT;
• Leads and facilitates agency-wide change initiatives;
• Develops and implements change management strategies for major organizational initiatives, including culture and climate programs, technology implementations, and process improvements;
• Provides expert guidance and support, offers change management expertise to departments and teams, including training, coaching, and consultation on best practices;
• Develops and executes communication plans, creates and implements communication strategies to ensure employees are informed and engaged throughout the change process;
• Conducts impact assessments and risk mitigation, analyzes the potential impacts of change initiatives, and develops mitigation strategies to minimize disruption;
• Measures and evaluates change effectiveness, tracks progress, gathers feedback, and analyzes data to assess the effectiveness of change initiatives and identify areas for improvement;
• Fosters a culture of continuous improvement, promotes a learning environment and encourages feedback to refine change management processes and enhance organizational resilience;
• Collaborates with labor partners, engages with union representatives to ensure their involvement and support for change initiatives;
• Manages and coordinates resources, oversees the allocation of resources including staff and budget, to support change management activities;
• Prepares reports and presentations, develops and delivers presentations and reports to communicate progress and recommendations to leadership and stakeholders;
• Stays abreast of industry best practices and continuously researches and incorporates the latest change management methodologies and tools to enhance organizational effectiveness;
• May serve as a member of the management team in meetings / negotiations with collective bargaining groups;
• Ensures compliance with VTA policies and procedures regarding equal employment opportunity, discrimination, and harassment prevention;
• Performs complex budget preparation and / or review;
• Performs related duties as required.

Employment Standards Training, education, and experience that demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training, education, and experience equivalent to graduation from an accredited college or university with a four-year degree in business administration, public administration, organizational development, or a related field; and four years of progressively responsible experience in change management, organizational development, or a related discipline, with at least two years leading and managing organizational change initiatives.

Experience in a public sector environment is highly desirable.

Knowledge of Principles and practices of supervision, management, conflict resolution, and employee training and development; Principles and practices of administration, management analysis, organization, budget, and communication; Principles, methodologies, and best practices of organizational change management, including change leadership, communication strategies, impact assessment, risk mitigation, and measurement of change effectiveness; Theories and practices of organizational development, including team dynamics, group facilitation, conflict resolution, and organizational culture; Principles and methodologies of project management, including planning, execution, monitoring, and closure; Methods and techniques of administrative research; analytical principles and techniques; Report writing and presentation; Theories and practices of applied statistics; Collaborative problem solving; Operation of common office equipment including personal computers and commonly used software; Principles, methodologies, and best practices of organizational change management, including formal frameworks such as ADKAR or Prosci; Strategies for leading change in large-scale technology implementations (e.g., ERP systems, software upgrades); Metrics and data analytics for measuring the effectiveness and success of change initiatives; Techniques required for gathering, evaluating, and transmitting information.

Ability to Supervise, train, motivate, evaluate, and discipline employees; Organize, implement, and direct business OCM programs for a public agency; Reason logically and creatively and utilize a variety of analytical techniques to resolve complex and specialized problems within assigned program areas; Exercise sound independent judgment; Persuade, justify, and project consequences of decisions and / or recommendations; Consult with and advise management on a wide variety of OCM program and contract compliance