HR Specialist I - Bi-lingual / French speaking

Job Description

Duration : 06+ Months contract, Potential with long term

Employment Type : W-2

Top skills, experience or required for this position :

1. Bi-lingual / French speaking

2. General HR Knowledge (I-9 knowledge is a bonus)

3. Workday / Service Now knowledge

4. Ability to perform in a high case volume organization

5. Strong interpersonal, collaborate and team building spirits as this is what the team looks for overall in addition to the skill sets listed below.

Job Description :

This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

Responsibilities :

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into Workday to transact on customer requests
• Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
• Documents all employee inquiries, issues, and transactions in case management tools as required
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required

Qualification Requirements :

Preferred qualifications :

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details : Name : Vijay

Email : vijay.s@ustechsolutionsinc.com

Internal Id : 25-53557