Service Coordinator

Job Description

Job Description

The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries.

Responsibilities :

• Manage service requests from customers, ensuring timely and effective responses.
• Schedule and coordinate service appointments for field technicians.
• Communicate with customers regarding service status, updates, and follow-ups.
• Maintain accurate records of service activities and customer interactions in the company CRM.
• Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction.
• Assist in preparing service reports and analysis for management.
• Participate in training sessions to enhance product knowledge and service offerings.
• Work closely with technicians to understand service challenges and provide feedback for process improvement.

Requirements

Benefits