Medical Receptionist

POSITION DESCRIPTION :

Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.

ESSENTIAL JOB FUNCTIONS : Not all Medical Receptionists will perform all Essential Job Functions. Some will have more targeted responsibilities such as serving Refugee Patient Populations or working on digital campaigns, both listed below.

Medical Receptionist I Responsibilities

• Greets all individuals arriving at the office courteously and ensures that their needs are met.
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival.
• Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system.
• Retrieves and files EMR / paper charts and miscellaneous reports.
• Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
• Schedules and confirms appointments based on office protocols.
• Assists with reschedules of clinics and contacts patients. Communicates with leadership when overbooks are not approved.
• Sends out necessary New Patient paperwork via MyChart or mail.
• Works the daily Work Queue (WQ).
• May oversee that daily payment and charge posting balancing is completed and correct.
• May support overdue report management and patient outreach.
• Monitors, organizes and keeps work area and waiting room neat.
• Supports other offices, attends meetings and training as assigned.
• Performs other duties as assigned.

In addition to the Medical Receptionist I Responsibilities above, those Receptionists working in practices with Refugee Patient Populations will also perform the following functions :

In addition to the Medical Receptionist I Responsibilities above, those Receptionists working on digital campaigns will also perform the following functions :

ORGANIZATIONAL EXPECTATIONS :

MEASURED BY :

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS :

EDUCATION : High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance / billing, medical practice education or seminars are preferred, but not required.

CREDENTIALS / LICENSURE : None

MINIMUM EXPERIENCE : 1-2 years of experience in a medical or physician office or customer service environment preferred.

POSITION REQUIREMENTS (ABILITIES & SKILLS) :

MINIMUM PHYSICAL EXPECTATIONS :

MINIMUM ENVIRONMENTAL EXPECTATIONS :

This job operates in a typical office environment with some exposure to contagious diseases / viruses. It requires significant interaction with people (many of whom are scared, hurt and / or ill) which can be stressful and result in competing priorities.