Retail Store Manager II

Store Manager I Or II

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. Also, as Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

General Duties And Responsibilities :

Understand and model FedEx Office values to customers and team members

Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs

Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers

Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience

Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports

Interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for the successful running of your business

Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets

Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits

Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management

Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate

Be flexible with your schedule - your work hours will be based on business needs and store operating hours

All other duties as needed or required

Minimum Qualifications And Requirements :

Associates Degree or some college preferred

High school degree or GED required

2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred

Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.