Customer Success Representative - Philadelphia, PA

Join our team as the key connection between Coton Colors and our retail, corporate, and wholesale customers.

You’ll help onboard new accounts, support daily needs, and ensure every customer enjoys a seamless experience with our brand.

If you love building relationships and staying organized, this role is for you.

JOB OVERVIEW :

• This remote role is r esponsible for managing the relationships with our customers across all audiences—retail, corporate, and independent wholesale.
• This includes general administrative work, proactive customer touch points, new customer onboarding, customer service and coordination with multiple functions.
• This position partners closely with Sales Representatives to support wholesale accounts within assigned territories, ensuring customers receive a seamless, coordinated experience.

From onboarding new accounts to assisting with day-to-day needs, this role helps strengthen relationships and makes it easy for customers to enjoy and grow with our brand.  DUTIES AND RESPONSIBILITIES (but are not limited to) :

Creative

|Competitive Compensation Comprehensive Medical Insurance 401(k) with an ambitious Company Match Generous Paid Time Off (PTO) Ten (10) Company Paid Holidays, including your Birthday!