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- Associates degree and 1 year customer service experience
- Proven ability to solve complex problems in a timely manner
- Comprehensive understanding of business processes related to area supporting
- Strong organization and planning skills
- Ability to handle multiple functions at one time
- Efficient and effective oral and written communication skills
- Intermediate computer skills including the ability to do some advanced functions within various software packages.
- Ability to develop expert product knowledge for areas of responsibility.
Pay : 28 / hr
Service Support Specialist
12 Month Contract
Indianapolis IN
Must Haves :
Associates degree and 1 year customer service experienceProven ability to solve complex problems in a timely mannerComprehensive understanding of business processes related to area supportingStrong organization and planning skillsAbility to handle multiple functions at one timeEfficient and effective oral and written communication skillsIntermediate computer skills including the ability to do some advanced functions within various software packages.Ability to develop expert product knowledge for areas of responsibility.Preferred :
Bachelors degree in business, finance, accounting, or supply chain is preferredSAP experienceSalesforce experienceAdvanced skills in data entry, Google Apps and Drives, MS Office, organization, oral and written communicationSoft Skills : Customer Service focused, positive attitude, empathetic, agile learnerJob Description :
The Support Network (SN) is responsible for supporting customers throughout the service customer journey. As part of the SN Operations team, this position supports the organization through a number of tasks.The SN Ops Group is responsible for back office functions with regard to field support and case management. This includes resolving issues in our operating systems and researching problems that are encountered by our field representatives. This group will develop, maintain, and assemble information and documentation that supports business operations and standard operating procedures for one or more business units.Provide operations support to the Support Network. Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc. Provide phone support to field representatives. Able to maintain excellent workload management balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment. Communicates proactively and effectively with teammates, stakeholders, leadership, and other colleagues. Embraces change with a positive attitude. Identifies problem areas and recommends corrective solutions. Maintain documentation according to established guidelines as may be required by specific job responsibilities.Knows and applies the fundamental concepts, practices, and procedures of the particular field of specialization. Significant on-the-job training or formalized education in specific area. Requires some evaluation, originality, or ingenuity. Work is varied and may be somewhat difficult in nature but usually involves limited responsibility. Contributes independently or with a team toward a program or department goal or service. Interfaces with internal customers and departments.Able to work evenings and occasional weekends based on team needs.Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.#AFHR
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
Customer Service
Industries
Staffing and Recruiting
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