Account Manager, Premium Service

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Hornets Sports & Entertainment is in an exciting new phase, with new leadership in both basketball and business, and a renewed commitment to elevating our franchise. Building on a strong foundation, we are focused on becoming a premier NBA organization—one that sets the standard both on and off the court.

The Hornets are about much more than just basketball. We are about the energy of live sports and entertainment—an experience that is truly unmatched. Beyond Hornets basketball, Spectrum Center serves as a premier destination for world-class concerts, family shows and marquee sporting events, bringing unforgettable experiences to Charlotte year-round.

We are deeply committed to our community, using our platform to create meaningful impact and drive positive change. We proudly represent the city of Charlotte, embracing its diversity, culture and unwavering spirit. As an organization, we strive to elevate our city by connecting people through the power of basketball and live entertainment, building something special for our fans, employees and community.

Position Overview

The Account Manager, Premium Service is responsible for delivering world-class service to premium seat holders, suite owners and premium clients. This role focuses on cultivating long-term relationships, maximizing retention and enhancing the overall premium experience at Spectrum Center.

To be successful in this role you will possess strong communication skills, attention to detail, a deep understanding of premium hospitality and the ability to close high-value deals in a competitive marketplace. You must be a proactive relationship builder with a passion for delivering white-glove service, exceeding client expectations and driving renewal revenue.

Core Values

HSE Embodies The Following Core Values

• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

Essential Duties & Responsibilities

Required Skills, Experience And Abilities

To perform the job successfully, you will have or demonstrate the following skills and abilities

Additional Information

This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.

HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

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